Real Estate sales are changing and growing
at an alarming rate. Even with all the mergers, sales, and consolidations
of the industry, there is one constant. The agents who learn to be better
business and sales people will be more successful in this industry. Agents
who learn the five disciplines of increasing production will have a thriving
business. The first discipline is creating a schedule. That schedule
should encompass their whole life. Their personal life must be factored
in to create balance. I have seen far too many agents sacrifice their
family to achieve a production goal or certain amount of commission earned.
When they finally reach their goal, they have no one to share it with
or they realize what little importance that goal has compared to their
family. I have a friend who tragically lost a child and now is reflecting
on the years of decisions made for the sake of a few plaques and personal
production goals. Those plaques or even the money earned are little comfort
to her at a time of great sorrow. What a hollow feeling for that highly
successful agent!
The schedule should encompass the "time block" system. By
time blocking I mean to schedule specific time for each daily activity
in real estate. Schedule time to prospect, qualify buyers and sellers,
negotiate contracts, return phone calls, listing presentations, and show
property. The better you "time block" the more effective you
will be. The more that one adheres to the schedule the more success one
will have in sales. Remember to allow for a little "play time" or "flex
time." You will need some time to relax and decompress. This relaxation
will enable you to stay focused and sharp during the "up time." To
give yourself 15 minute "flex time" every two to three hours
should be sufficient to break the tension or catch up so you stay "time
blocked."
The second discipline is to prospect daily. There are as many ways of
prospecting as there are people. The key is you must do something daily
to bring in the business. You can prospect via the phone or in person.
You can prospect expired, FSBO, cold call, apartments for buyers, investment
properties, your sphere, and out of area owners. The list is truly endless.
The truth is if we are not spending a minimum of one hour everyday prospecting
for new business we will have difficulty during stretches of our career.
Even calling your past clients and asking for referrals is an excellent
way to prospect.
Often when agents get busy, prospecting is the first discipline to be
shelved. Their theory is I am busy; I do not need to prospect anymore.
This is the time to pour it on. You have momentum, so keep going. The
analogy I like to use is if a plane is on the runway it takes a tremendous
amount of energy to climb to 20,000 feet. Once the plane is at 20,000
feet it can throttle back a little and easily maintain its cruising altitude.
If the plane trottles back completely, it will soon be back down on the
runway. Do not throttle back in your prospecting or you will find yourself
on the runway quickly. By continuing to prospect, you can then climb
higher or do the same production in less time. Consistency in your prospecting
leads to consistency in your pay days.
The third discipline is qualifying the potential client. This one is
crucial to success. I see more agents make mistakes in this area than
in any other. They are afraid to qualify people to the point of excluding
them out. The whole goal in qualifying is exclusion of the unmotivated.
If you do not become skilled at excluding out the unmotivated buyer or
seller, they will waste your time. They will eventually drive you out
of the business, both emotionally and financially.
The most valuable commodity you have in life is your time. We all have
a finite amount of time here on earth. We do not even know the amount
of time we have left. If we choose to work with unqualified, unmotivated,
unloanable, unable to sell people too often, we are out of business.
By properly qualifying all leads, you are saving yourself from putting
them in your car or going to their house to find out they are not a lead
at all. Spending five hours showing property only to find out that they
are working with another agent, unable to buy due to bad credit, have
no money, or are unrealistic of the value of homes today is a painful
experience. Any one of these people cause us frustration and macaroni
and cheese for dinner. Do not allow these people to control your business.
The majority of the agents in our industry really need to strengthen
this discipline dramatically. They allow their clients to be the CEO
of their real estate sales company.
To all of us, leads are like security. If we have them we feel secure
and we do not have to find new ones. The truth is a lead by itself has
no value. What is the true value of your leads? What would someone pay
you for all your leads? Why not make them worth something to you and
your family by qualifying them well, and then setting an appointment
or throwing them out if they are of no value (which are most of them).
Leads have little value warehoused in your computer. If you are not following-up
on them, chuck them. You can always create more leads. You can get more
than you can handle. Why not pick only the best ones?
The fourth discipline is understanding your business. By understanding,
I mean know where it comes from. What are the top three income producing
activities that you do? Where do you spend your time daily? Compare those
two answers, what are you worth per hour? Take your gross commission
and divide by the number of hours worked. Take that per hour dollar value
and determine the activities you can do to earn that amount per hour.
Then do those activities the bulk of your day. I will give you a hint
it is not putting up signs and lock boxes unless you want to make less
than $10.00 per hour. You are a business owner of a company that sells
millions of dollars a year in product. You need to know about your business.
The fifth discipline is developing a philosophy. By philosophy, I mean
guidelines for doing business both personally and professionally. If
you understand your value per hour and your average commission check,
you can determine the type of people you are willing to work with. You
may not be able to work in a certain price range or with certain types
of people. When a buyer does not give you the exact answers you need,
you can refer him to another agent or drop him because he does not meet
your philosophy. We were not put on this earth to help everyone. There
are people we cannot help. This does not make them bad people. That also
does not make you a bad person. It just makes you a business person who
expects a reasonable profit for the time invested. Once I was clear on
my philosophy of what was a client and what I expected of a client, I
did not have to deal with people who did not conform to my philosophy.
You need to concisely define your world of business. This definition
will enable you to better select the people to work with. We have all
selected the wrong people, bent on our beliefs, spent large amounts of
time and money working with people we should not have and felt awful
afterwards. Then we never were paid or appreciated for our efforts. You
will feel much better turning them down before you invest your time,
energy, and money in a losing cause. This understanding of your "core" philosophy
will enable you to seek out the people meet it rather than finding than
those that are not. You will generally find what you are looking for.
You will also be able to quickly dispense with those that do not meet
your standard operating procedures.
By learning the value of control in your life you will be able to create
a growing thriving business. You will also be creating a thriving life.
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