Posts Taged sales-strategy

ACQUIRING THE MOST IMPORTANT SKILL OF ALL

The single most important skill for a Real Estate Agent is sales-ability. No matter where you are in your real estate career, decide right now to master the skills of selling in order to fuel your success.

It’s hard to believe, but it’s true, that more than 95% of Agents lack top-level real estate sales skills. The reason I know this is because I coach some of the best and highest-earning Agents in the world, and even they believe their sales skills can use improvement. The difference between them and other Agents is that they realize that sales skills are vital to success and they continuously seek excellence in this area.

To follow their example, make it your priority to develop and constantly improve your sales skills, especially in these areas:

  • Develop sales skills to secure appointments.
  • Develop sales skills to persuade expired and for-sale-by-owner listings to move their properties to your business. This lucrative and largely untouched field.
  • Develop sales skills to make persuasive presentations that result in positive buying decisions. You can do this in every step from pre-qualifying prospects to planning your presentation, perfecting your skills, addressing and overcoming objections, and ending with a logical and successful close.

We are now no longer in the robust market conditions we had experienced in the 90s and early 2000s, where leads were abundant and relatively easy to attract, especially Buyer leads. So when the market slowed, as it inevitably would, real estate success becomes less automatic. Only great sales skills guarantee that you – instead of some other Agent – will win clients no matter the market conditions. The best Agents make more money in a challenging market than in a robust market.

Regardless of economics, every market contains real estate buyers and sellers. No matter how slow the economy, people need or want to change homes. Babies are born. Managers get transferred. Couples get married. People divorce. And real estate opportunities arise for those with the best sales skills.

The way to build immunity to shifting market conditions is to arm yourself with skills in prospecting, lead follow-up, presentations, objection handling, and closing.

If you have a strong desire to improve your income & quality of life, I urge you to check out the video by Dirk and take the first step here: www.RealEstateChampions.com/coaching

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The Champion Do’s and Don’ts of Objection Handling

There is a series of mistakes that prevent most salespeople from reaching the Champion level in their objection handling. In this article, I am going to address the most common mistakes that stunt a real estate agent’s progress.

 1. DO! – Let them be heard

I have listened to countless agents’ presentations. Often, when the client begins to object, the agent will leap into objection handling mode too soon. Many don’t even wait to let the prospect finish their thought. They interrupt, which is certainly rude to the prospect. It can also cause frustration on the part of the prospect. It’s almost as if the agent is hoping to stuff the objection back into their mouth before they even get it out. We need to let he prospect express their view and concerns fully.

2. DON’T! – Argue and lose

There is a fine balance between guiding them to the truth of your advantage and the marketplace realities and arguing with the prospect. I know I have, at times, crossed the line into arguing. Almost every time I did, it cost me the transaction or listing. When you feel that you are beginning to be at odds with the prospect, you need to re-phrase everything into a question. It moves what might be considered verbal swordplay into a one-man-battle. The prospect will be using his sword against himself with the right questions. He will be the one getting cut

3.   DO! – Shrink it down to size

We need to shrink any financial objection down to the true size. If it’s a commission objection (when we want 6%, and the seller wants to pay 5%), we need to shrink it down to the 1% difference and not talk about the 6% and the 5% commission. If the seller wants to list at $450,000, and you know it needs to be priced at $399,000, you need to talk about $50,000.

We need to use payment, interest rate, inventory levels, list price to sales price, and monthly or even daily cost. The smaller we can make the difference between where they want to be and what we think is necessary to achieve their goals and create a reasonable fee for us, the better. That is the key discussion.

Once you have shrunk it down, you can then do a comparison close of the difference. Ask them, “If (the commission rate, initial list price, etc.) was the same between myself and Agent X, who would you select to represent your interests? So, if I would be willing to _______________ like Agent X, you will commit to working with me right now . . . correct?” We have to be able to define the reason and the size of the objection into the smallest differential between where we want to be and where the prospect wants to be.

4. DON’T! – Be the “but” of the problem

The most common error in objection handling is the usage of the word “but”. A “but” used in objection handling is the kiss of death. The “but” negates what you said up until that juncture.

For example:  “I understand how you feel about my commission, but I really feel I am worth it.”

OR

“I hear what you are saying about the list price you want to start at, but are you aware of the market conditions?”

Using “but” tells the prospect you really didn’t listen to them, and in fact, you don’t even care that you didn’t listen. It also says, “The things I said to you were said to make you feel comfortable with me. I am just trying to manipulate you to make a sale. I wanted to make you feel that I liked you and accepted your thoughts.”

The “but” says, “I’d argue with you, but you are wrong.” One other caution is that many salespeople try to substitute “however” instead of “but”. The truth is “however” is really a dressed up “but”. It’s really a “but” with a bow tie on.

 5. DO! – Get offensive

Objection handling is really an offensive opportunity. It’s not a time to play defense. When you respond to an objection, the final part of the objection should be a question. You should respond to the objection and then ask for them to proceed forward. Even asking them if they have any other questions sets the stage for the close. You can use any question you want. You could ask them, “Shall we get started?” or “Do you want me to handle the sale for you?” or “Shall we do a broker open this week or next?” or “When can I bring the first buyer through?” There is an unending series of questions that can be asked. We have to get in the mindset that we are going to hear objections as a scoring opportunity.

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